Refund policy

30-Day Satisfaction Guarantee: We want you and your pup to be 100% happy with Canimello! We know that every dog has their own taste, which is why we proudly offer a 30-Day Satisfaction Guarantee. If your pup doesn't love the chews, you can return your first opened jar within 30 days of receiving your order.

Return Conditions:

- First Jar: You may return one (1) opened jar within 30 days of delivery for a full refund of the product price.

- Multiple Jars: If you purchased multiple jars, any additional jars must be unopened, the safety seal must be intact, and they must be in their original condition to be eligible for a refund.

How to Initiate a Return: We offer an easy self-serve return process! Simply log in to your customer account on our website to request your return. Alternatively, you can email us at info@canimello.com with your order number. We will get back to you within 1 to 3 business days to guide you through the process and provide further instructions.

Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few business days for your bank or credit card company to process and post the refund.