Shipping policy

Order Processing Time: All orders are processed within (1 to 3) business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number when your order has shipped.

Shipping Rates and Carrier: We use DHL to deliver your Canimello orders safely and efficiently. Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and the weight of your package. Please note that the customer is responsible for the shipping costs of their order.

Domestic Shipping: Currently, we only ship within the United States, including P.O. Boxes.

How do I check the status of my order? When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Return Shipping (Refunds) If you need to return an item under our 30-Day Satisfaction Guarantee, please review our full Return Policy.

• Original Shipping: Please note that the original shipping costs you paid at checkout are non-refundable.

• Return Shipping: The customer is responsible for paying the shipping costs to return the item to our facility. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.